TFC Title Loans has several immediate openings at its National Headquarters in Los Angeles, CA (Korea Town). If you have a strong work ethic, pay close attention to detail, multi-task well, and want to grow continuously, we want to hear from you. We are looking to fill these positions immediately. Our ideal candidates will want to be part of a team, are self-motivated, work well independently, and have a problem-solving attitude. TFC Title Loans is a mission-oriented company in that has been in business for over 20 years. We are opening our doors to ideal candidates wanting to learn and grow individually and professionally in their careers at TFC Title Loans.
Collections I & II
Job Type: Full-time
POSITION SUMMARY
The Collections I & II is responsible for making outbound collection calls and receiving inbound calls from customers on accounts past due. The Collector I & II must be able to identify payment problems and solutions. The collector must be able to ask appropriate fact finding questions and provide accurate company information. The collection agent is required to follow basic call script and adhere to all company policies and procedures regarding payment arrangements, account documentation, proper disclosures, and update of customer information. Must follow through on commitments made to customer – e.g. setup on ACH, submit request for documents/payoff.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Make outbound calls and document accounts
- Receive inbound calls from customers and document accounts
- Attend department training/meetings
- Participate in coaching/performance discussions
- Regular, consistent, and predictable attendance is an essential function of this job
SKILLS
- Strong communication skills
- Ability to negotiate
- Strong sales ability
- Problem solving
- Analytical ability
- Ability to multi-task and maneuver various systems
- Intermediate PC experience
- Mathematic skills
- Ability to work a flexible schedule, including nights and weekends
EDUCATION and/or EXPERIENCE
- Documented experience in customer service, sales, and/or collections required
- 1+ years of call center experience preferred
- Experience with call center technologies
- High school diploma or equivalent
Loan Originations Sales
Job Type: Full-time
POSITION SUMMARY
The following sets forth the primary responsibilities of this job, but is not an exhaustive list. TFC Title Loans, through its managers and supervisors, reserves the right to assign any additional duties necessary to meet the needs of our customers.
- Assists quality control and underwriting with work flow
- At the processor’s request, will send requests for all verifications necessary to complete a loan package
- At the processor’s request, will order all items necessary to completely underwrite a loan file
- At the processor’s request, will submit client files through underwriting
- Maintain proper notes in each file
- Follow up on various items to complete a loan package – this may require multiple calls to 3rd party vendors daily to obtain the information needed
- Monitor each loan to make sure all required documents are in and constantly update the status of each item ordered
- At the processor’s request, will submit files to private mortgage insurance vendors
- Maintain current knowledge and consistent compliance with regulations/policies/procedures related to the position
- Interacts with others (co-workers/management/clients/vendors) in a professional and tactful manner, treating them with respect and consideration regardless of their position
SKILLS AND ABILITIES
- Above average ability to think logically to analyze situations and make sound decisions
- Ability to make independent decisions
- Customer service driven; responsive to client issues and concerns
- Ability to handle multiple tasks simultaneously
WORK ENVIRONMENT
- Office setting with traditional hours
- Sitting for extended periods of time
- Must be able to work at a rapid pace for long periods of time
- Must be able to work overtime to the extent necessary
EDUCATIONAL KNOWLEDGE AND/OR PROFESSIONAL EXPERIENCE:
- High school diploma
- Basic knowledge of related state and federal lending and compliance regulations, and other bank lending policies
- Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures.
- Good organizational and time management skills
- 0 – 1 year of mortgage loan processing
- Basic knowledge of mortgage loan origination, documentation, and processing
- Basic level of work experience, knowledge, and training in mortgage loan servicing activities and terminology
Reception
Job Type: Full-time
POSITION SUMMARY
Operates PBX or multiline telephone system to answer incoming calls and directs callers to appropriate personnel by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Retrieves messages from voicemail and forwards to appropriate personnel
- Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department
- Takes and delivers messages or transfers calls to voicemail when appropriate personnel are unavailable
- Answers questions about organization and provides callers with address, directions, and other information
- Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel
- Monitors visitor access and issues passes when required
- Updates appointment calendars
- Receives, sorts, and routes mail, and maintains and routes publications
- Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes
- Takes payment for services and products
- Prepares travel vouchers
- Orders, receives, and maintains office supplies
- Creates and prints fax cover sheets, memos, correspondence, reports, and other documents
- Performs other clerical duties as needed, such as filing, photocopying, and collating
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
- Knowledge of Microsoft Excel Spreadsheet software and Microsoft Word
Accounting Clerk
Job Type: Full-time
POSITION SUMMARY
This is an entry level full-time position with the advancement to grow. Candidates must have the ability to multi-task and handle a heavy workload in a fast-paced environment with a positive “can do” attitude.
- Reconciles bank accounts, processing stop payments, and pulling daily bank balance to create a report for owners
- Must have a basic knowledge of accounting transactions and be able to perform them error free
- Daily banking errands
- Prepare and scan deposits daily
- Publishes monthly financials
- Provides superior customer service, handles each interaction with internal and external customers quickly, efficiently, and accurately
REQUIREMENTS
- 1-2 years of general accounting/bookkeeping experience
- Proficiency in Excel
- Strong work ethic
- Exceptional communication skills
- Works well both in a team and independently
Send a cover letter with the position you’re applying to and your resume to: Compliance@tfciloan.com
